Terms and conditions

About these terms

Our managed IT, support and project services have separate agreements. These website terms do not replace or change an existing service agreement. Completing a check or sending an enquiry does not, by itself, engage CRYPTON to provide services or authorise us to access your systems.

Website information

We publish information to help you understand our services and consider technology risks in your organisation. Consider your circumstances and seek advice suited to your needs before making changes to your systems or business processes.

Our website content is general information, not legal, financial or insurance advice, or a determination that your organisation meets a regulatory requirement. We aim to keep it accurate and current, but technology and requirements change. Contact us if you need to confirm a service detail or notice an error.

Self-assessments and results

Our checks use the answers you provide to suggest priorities and questions to investigate. They do not scan your systems, test your controls or verify your answers. A result is not a technical audit, security certification or assurance that your systems are secure or compliant.

Incomplete or inaccurate answers can affect your result. A lower-risk result does not rule out a security problem or an IT outage. Use your checklist as a starting point for a conversation about your IT. Any technical review requires a separate agreement about its scope and access to your systems.

Your information and follow-up

Provide accurate business contact details and only information you have permission to share. Do not enter passwords, access codes, patient information, client files or other confidential records into our public forms. Describe your concern without identifying clients or patients.

An IT Health Check keeps your answers in your browser. To see your checklist you enter your contact details, and we may contact you about your IT Health Check. We receive those details and which check you took, not your answers.

An email receipt confirms a submission; it is not evidence that CRYPTON has reviewed your systems or agreed to provide support.

• Sending an enquiry gives CRYPTON permission to respond.
• Marketing emails are optional, and the box for them on the checklist forms starts unticked. If you tick it, we will email you IT tips, service updates and offers.
• You can unsubscribe using the link in any marketing email, or ask us to stop contacting you.

Our Privacy page explains how we handle your information and how to contact us about it.

Urgent incidents and existing support

Website forms and IT Health Checks are not emergency support channels. Existing CRYPTON clients should use the support arrangements in their service agreement.

Not a client yet? Call (02) 9000 1824 and we'll tell you whether we can help.

Responsible use and third-party services

Do not use the website to submit spam, impersonate another person, upload malicious content, disrupt services or attempt unauthorised access.

We use external providers for functions such as forms and hosting, and link to third-party resources. Those providers may have their own terms and privacy notices. We do not control their websites or promise uninterrupted availability. This does not remove any responsibility we have under applicable law for the providers we use.

Your rights

Nothing in these terms excludes or restricts rights or remedies that Australian law does not allow us to exclude or restrict, including applicable rights under the Australian Consumer Law.

Questions

For questions about these terms or an issue with the website, email [email protected].