Terms and conditions

About these terms

Our managed IT, support and project services have separate agreements. These website terms do not replace or change an existing service agreement. Completing a check or sending an enquiry does not, by itself, engage CRYPTON to provide services or authorise us to access your systems.

Website information

We publish information to help you understand our services and consider technology risks in your organisation. Consider your circumstances and seek advice suited to your needs before making changes to your systems or business processes.

Our website content is general information, not legal, financial or insurance advice, or a determination that your organisation meets a regulatory requirement. We aim to keep it accurate and current, but technology and requirements change. Contact us if you need to confirm a service detail or notice an error.

Self-assessments and results

Our checks use the answers you provide to suggest priorities and questions to investigate. They do not scan your systems, test your controls or verify your answers. A result is not a technical audit, security certification or assurance that your systems are secure or compliant.

Incomplete or inaccurate answers can affect your result. A lower-risk result does not rule out a security or continuity issue. Use your checklist as a starting point for discussion with the person responsible for your IT. Any technical review requires a separate agreement about its scope and access to your systems.

Your information and follow-up

Provide accurate business contact details and only information you have permission to share. Do not enter passwords, access codes, patient information, client files or other confidential records into our public forms. Describe your concern without identifying clients or patients.

The form explains what you will receive and whether you are requesting contact. An email receipt confirms a submission; it is not evidence that CRYPTON has reviewed your systems or agreed to provide support.

Completing a questionnaire shows a checklist in your browser without sending your answers or requesting contact. Submitting an enquiry gives CRYPTON permission to respond. A guide request asks for the maintained guide and follow-up about that request, as explained by the form’s consent notice. The optional newsletter checkbox is unchecked by default. If you choose it, we will add you to our email mailing list for IT tips, service updates and offers. You can unsubscribe from marketing emails at any time using the link in each email or ask us to stop contacting you. We handle your information as described in our Privacy Policy.

Read our Privacy page for how we handle website information and how to contact us about it.

Urgent incidents and existing support

Public website forms and self-assessments are not emergency support channels. If you have an active incident, use your established IT or incident-response contact. Existing CRYPTON clients should use the support arrangements in their service agreement.

Responsible use and third-party services

Do not use the website to submit spam, impersonate another person, upload malicious content, disrupt services or attempt unauthorised access.

We use external providers for functions such as forms and hosting, and link to third-party resources. Those providers may have their own terms and privacy notices. We do not control their websites or promise uninterrupted availability. This does not remove any responsibility we have under applicable law for the providers we use.

Your rights

Nothing in these terms excludes or restricts rights or remedies that Australian law does not allow us to exclude or restrict, including applicable rights under the Australian Consumer Law.

Questions

For questions about these terms or an issue with the website, email [email protected] .