| Feature | Lite | Premium Care | Ultimate |
|---|---|---|---|
| Microsoft 365 management | ✓ | ✓ | ✓ |
| Endpoint monitoring & patching | ✓ | ✓ | ✓ |
| Cybersecurity baseline (MFA, Conditional Access) | ✓ | ✓ | ✓ |
| Managed EDR / threat detection | — | ✓ | ✓ |
| Backup & disaster recovery | — | ✓ | ✓ |
| Security awareness training | — | — | ✓ |
| Dedicated account manager | — | ✓ | ✓ |
| SLA response time | Standard | Priority | Fastest |


